When will my order be dispatched?
Once you have placed your order, we want you to get your items fast. All orders are dispatched the next working day to the shipping address provided by you.
How much time will it take for my order to arrive?
Our standard delivery time:
UK / Republic of Ireland — 2-3 working days from placing to receiving your order.
Worldwide — 5-10 working days from placing to receiving your order.
Note: Although the majority of orders will reach you within the times noted above, please be aware that postal delays can occur from time to time which are outside of our control.
In the event that a customer has entered the incorrect shipping address which requires the re-sending of their order, Aurora Hair Products reserves the right to await the return of the band by the postal service and to charge again for payment, including postage, before re-sending the order.
What is your returns policy?
Every care is taken to ensure that your purchase arrives to you in good order. In the unlikely event that your band is not fit for purpose, due to a manufacturing fault, or it has been damaged in transit, Aurora Hair Products will offer a full refund, including all postage costs provided that you have a video as a proof started before opening the package received.
Within 14 days of receiving the product we also offer a full refund of the cost of the band, excluding postage, if in the event of you changing your mind, or for any other reason you wish to return your purchase, you have notified us by email of your intention to return the band and seek a refund, provided that the package is unopened and it has not been used. The relevant email address to notify us for the same is [email protected]
Due to the nature of the product being for personal use, and for health and hygiene reasons, we do not accept back bands that have been used.
Please note that your legal rights are in no way affected by Aurora Hair Products’ return policy. Full details of you consumer rights are available from your Citizen’s Advice centres.