Every care is taken to ensure that your purchase arrives with you in good order. In the unlikely event that your band is not fit for purpose, due to a fault in its manufacture, or it has been damaged in transit, Aurora Hair Products will offer a full refund, including all postage costs.
Within 14 days of receiving the product we also offer a full refund of the cost of the band, excluding postage, if in the event of you changing your mind, or for any other reason you wish to return your purchase, you have notified us by email of your intention to return the band and seek a refund, provided that the package is unopened and it has not been used. The relevant email address to notify us is firstname.lastname@example.org.
Due to the personal nature of the product, and for health and hygiene reasons, we do not accept back bands that have been used.
Please note that your legal rights are in no way affected by Aurora Hair Products’ return policy. Full details of you consumer rights are available from your Citizen’s Advice centres.